Custom Clearance & Duty

Custom Clearance & Duty FAQS

What is customs?

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.

Who will be responsible for my import duty?
Import duty is what your country customs will charge you when your package passes through your country customs. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country’s tariff policy and can not confirm the customs cost.
voltrx.com doesn’t add the import duty in our product price or our shipping cost.

How much I will be charged for my import duty?

The amount of customs is different from one country to the other country according to your country tariff policy.

Please note:

For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value:
1. According to the regulation of DHL, the customs declared value should be not less than 20USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS: so far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.

What will we do to reduce your import tax?
If you have specific requirement on the declare value of the invoice that we will give to DHL when ship your package, please leave message on our website or mail to [email protected], we will do as you required.
If you have no instruction about the invoice declare value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.

What will we do if your package encounter customs clearance issues?
When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact DHL to help you deal with such situation.

If you are from Ecuador, please notice:
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
2. Invoice number, correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number.
In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.

What will we do to reduce your import tax?

If you have specific requirement on the declare value of the invoice that we will give to DHL when ship your package, please leave message on our website or mail to [email protected], we will do as you required.
If you have no instruction about the invoice declare value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.

What will we do if your package encounter customs clearance issues?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact DHL to help you deal with such situation.

If you are from Ecuador, please notice:
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
2. Invoice number, correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number.
In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.